Skip to main content

Patient Concerns/Complaints

Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve. To accomplish this we would like to know what we are doing right or what needs improvement. We depend on our patients and their families to keep us informed.

If you have a complaint involving our surgery center and wish to speak to someone directly, please call during regular business hours and ask to speak to the Administrator at (706) 738-4925 or write to:

  • Augusta Surgical Center
  • Attn: Administrator
  • 915 Russell St,
  • Augusta, GA, 30904
  • Georgia Department of Community Health
  • Healthcare Facility Regulations
  • 2 Peachtree St, Suite 31-447
  • Atlanta GA 30303-3142
  • (800) 878-6442 or (404) 657-5728
  • http://dch.georgia.gov/

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

Our surgery center is accredited by the following organization; you may also contact them directly with any concerns/complaints:

  • Accreditation Association for Ambulatory Health Care, Inc.
  • 5250 Old Orchard Road, Suite 200
  • Skokie, Illinois 60077
  • (847) 853-6060
  • http://www.aaahc.org/contact-us/